Frequently Asked Questions
Everything you need to know about bringing sustainable comfort to your home.
What materials are used in Ecoy products?
We prioritize sustainability and comfort by using premium organic bamboo, recycled fibers, and FSC-certified materials to ensure our products are as kind to the planet as they are to your home.
How long does shipping take?
Standard shipping typically takes 3-7 business days within Australia. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a trial period for your bedding?
Yes! We offer a 30-night sleep trial on our bamboo sheets and duvets. If you aren't completely satisfied, you can return them for a full refund, no questions asked.
How do I care for my bamboo linens?
To maintain the softness and longevity of your bamboo bedding, we recommend a cold machine wash on a gentle cycle with mild detergent. Air drying is best, but a low-heat tumble dry is also safe.
What is your return policy for home decor?
Unused and unopened home decor items can be returned within 30 days of purchase. Please ensure the original packaging is intact to qualify for a full refund.
Are your products hypoallergenic?
Absolutely. Our bamboo fabrics are naturally hypoallergenic, moisture-wicking, and antibacterial, making them ideal for individuals with sensitive skin or allergies.